Our quality charter

Our quality charter

Our quality charter

Our shop and our warehouses are located in France, scrupulously respecting European laws on e-commerce.

1/You will always get an answer to your questions within 48 hours. You will find that we love our job, which is why you can count on our availability. Sharing our know-how and product knowledge with you is a real pleasure. You will gladly be informed about the advantages and the quality of the articles that we have selected for your attention.

2 / You will observe that we make it a point of honor to ensure consistency between the description of the articles and their real nature. This is why the photos are contractual. We are (just like you), buyers in everyday life, and we do not appreciate, (like you), sellers who manipulate the content of their site and abuse your trust.

3 / The right to privacy on the Internet is a serious subject. Your personal data is only used to process your order, they are in no way transmitted to third parties or used in the sending of unsolicited mail.

4 / You will receive your ordered items within the delivery times indicated for each product. However, where possible we would love to get the items to you faster than the times advertised.

5 /For your safety, the selection of our suppliers is rigorous. We are sensitive to quality and ensure that none of the items in our catalog are counterfeit.

6 / If you want to know more about the delivery of your order, if an item should not suit you, or if you change your mind about your purchase within 14 days, you can reach us by phone (not surcharged) to let us know what you want to do with your order. Your request will be processed as quickly as possible, and at the latest within the deadlines set out in our T&Cs.

7 / It is also completely normal for you to be reimbursed for items and shipping costs for any return due to our responsibility (regardless of the period elapsed following delivery), or for items that are unavailable more 30 days after the usual delivery time. You will also be reimbursed the shipping costs for any item returned within the withdrawal period (7 days following receipt).

8 / To improve your shopping experience on our site and for your convenience, we strive to stay informed of the latest developments in legislation and e-commerce technologies.

9 / This point is not a “fashionable” clause but an essential point. If you are sensitive to the ecological impact of our activities, know that we also work as best as possible for the protection and preservation of our environment to leave a clean and sustainable planet for our children.

10 / Finally, know that your safety is at the heart of our concerns. So that your purchase is made under the best security conditions, the transactions are secured by SSL encryption (https:// closed padlock) and meet the requirements of very strict standards to protect you - in no case your credit card numbers credit are not stored or communicated to third parties.